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7 Best Live Chat Support Software for Your WordPress Site ctm magazine



A majority of users on eCommerce website users abandon their carts before even checking out. Once reason why is they have questions that they want answered instantly. In this video, we will show you the 7 best live chat support software for your WordPress site.

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Text version of this tutorial:
http://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/

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Summary of this Tutorial:

First off is Olark

it is one of the more popular solutions and works for all differnet business sizes.

The payed version starts at as low as $17 a month and they also have a trial period.

Second is Zopim

This is another popular chat software that has a plugin to integrate with your site.

They have a free plan and a basic plan that starts at $14 a month.

There is also an app you can install on your smartphone so you can be available to your visitors.

Third is Comm100

They have a WorPress plugin to let you get up and running quickly and they have a trial period for you to test their software.

Fourth is LiveChat

Live Chat is a little more expensive starting at $39 a month but, they have all the other typical features you expect.

Their system also allows you to turn a chat into a ticket for a built-in ticketing system for your team.

Fith is Snapengage

Snapengage is great for medium to large businesses with integration with multiple crm’s and chat widgets for your site.

Sixth is Chat Room

This is a WordPress plugin that lets you create a chat room for your site.

Users must register to use it but it is a great way to provide basic live support.

Seventh is Quick Chat.

Quick Chat is a similar WordPress plugin that supports private rooms, avatars, and and other chat options.

You can also create a custom user role to assign users to be moderators.

Related Links:

Olark

https://www.olark.com

Zopim

https://www.zopim.com

Comm100 Live Chat

http://www.comm100.com

LiveChat

http://www.livechatinc.com

SnapEngage

http://snapengage.com/

Chat Room

https://wordpress.org/plugins/chat-room/

Quick Chat

https://wordpress.org/plugins/quick-chat/

source

13 Comments

  • Denis Mikuz on November 6, 2014

    Hey, very nice video! I made some research a while ago. I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
    I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

  • Mike Mullenmaster on January 29, 2015

    Remember that when deploying chat yourself it is important to respond to chats within 10 seconds or your customers drop off rate greatly increases. Businesses average a 30 second respond time when chatting themselves vs managed (outsourced) chat companies average 300% more leads. There a great companies that use high quality chat hosts based here in the US that can be trained to mirror your needs.

  • Roman Kozłowski on October 29, 2015

    Clean way to present all the plugins!
    I think what some ppl are missing is the fact that you can use live chat not only to deliver one to one customer support, but also grow an online community. Group chat software like Chatwee can help you do just that, and once you have an engaged group of loyal visitors, commercial applications of such a plugin surface as well.

  • Myles Rei on November 27, 2015

    Cbox

  • Tursty on March 27, 2016

    Tawk.to is another good one.

  • Patricia Muli on April 4, 2016

    nice

  • Sergio Kavalli on September 30, 2016

    Lovely,
    I found an excellent plugin that's very useful for forums, blogs, dating sites and lots of other social networking platforms
    https://wordpress.org/plugins/chats/
    Its called the Free Online Live Chat Plugin. y'all need it! Its splendid.

  • TQ on October 8, 2016

    How do Tidio and Tawk.to compare to these and which one would you say is the best?

  • sinead oconnor on December 7, 2016

    There is also 82 Live Chat, this is a one off license fee of $18 and integrates with MailChimp and offers browser Notifications:

    https://codecanyon.net/item/82-live-chat-customer-support-wordpress-plugin/10941557

  • ADEDAMOLA ADENIYI ABRAHAM on February 20, 2017

    i have been using this for sometime now "online chat" it easy to use with great features like, separate chat with other operators, unlimited chat and also has a mobile app. try it out https://wordpress.org/plugins/chats/

  • Alexander Bryan on October 13, 2017

    You should also try Deskun as live chat solution, I've found many helpful features. Check out https://deskun.com/tour#tourChat

  • Jason Grills on October 23, 2017

    Nice compilation to start with. I appreciate the way you’ve segregated options depending on business needs. I think you’ve missed other options that are worth trying. One such option is ProProfs Chat that lets you connect with your customers, similar to an instant messenger. Using this live chat option, you can also tailor your responses to suit specific customers and ensure you never miss a lead again.

  • Pukji Fan on November 30, 2018

    I need live chat for my classified website and application can you suggest me which is the best for customer to customer chat

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